Field Service Lightning (FSL) by Salesforce is a comprehensive solution designed to optimize field operations. It streamlines workforce management by enabling efficient scheduling, dispatching, and real-time tracking of field technicians. Integrated with Salesforce CRM, FSL provides a unified view of customer data, empowering technicians to deliver personalized service. Key features include intelligent work order management, mobile app support for on-the-go updates, and AI-driven scheduling for resource optimization. Businesses benefit from improved first-time fix rates, enhanced customer satisfaction, and operational efficiency. Ideal for industries like utilities, healthcare, and manufacturing, FSL ensures seamless coordination between office teams and field personnel.