Are you on the market for cloud ERP software systems? There are many different systems on the market, but they don’t all offer the same features. Before you choose a fully integrated cloud ERP software, you need to make sure it has the features that meet your company’s immediate and long-term needs. With this in mind, below are the most important and advanced key features you should expect from a fully integrated cloud ERP software.
Customer Relationship Management
Customer management is an essential feature for small businesses. It lets owners keep track of customer profiles and interactions. If you need to see a customer’s full history with your company, including their quotes and orders, this feature makes it possible.
Multi-Location Order Management
Order processing can become complicated as your business grows, so it’s important to choose a cloud ERP software that offers an order management feature. This lets you finalize quotes, create orders and update them if customers request any changes. It’s wise to choose a system that supports multi-location orders so the platform will scale with your growing company.
Case and Issue Management
Customer issues are a regular occurrence for any business, no matter how dedicated it is to customer service. Patrons will have complaints or questions, and you can’t let them fall through the cracks. A case and issue management feature lets you track customer issues and ensure those problems are resolved in a timely fashion.
Offering promotions and campaigns can make keeping track of your pricing very challenging, especially as you start offering more products or services. Cloud ERP systems should include a pricing management feature to help you track all pricing-related data. You can also use this feature to track offers like gift cards and coupons.
If your small business sells a variety of products and/or services, a catalog management feature is essential. This feature helps you keep track of everything your business sells. This feature should let you create bundles of products and set customer-specific pricing. For efficiency, look for cloud ERP software that can pull product information from distributors.
Managing inventory on paper or on spreadsheets isn’t efficient, and the data isn’t always current. To update your data easily, you need cloud ERP software with an inventory management feature. This feature gives you real-time data about availability and stock levels across multiple locations.
Business Analytics and Reports
Business owners need good data about their companies to make informed decisions. Without access to the most up-to-date information, you can’t make strategic decisions. Cloud ERP software should offer business analytics so you can quickly and easily create the reports you need.
Customers don’t always want to call or email a business when they need help, so a self-service portal is an important ERP feature. This also increases your business’s efficiency since customers can solve their own inquiries. With this feature, prospects can browse your catalog on their own and place orders when they’re ready. Customers can also view their past orders and make payments.
Choose the Right One!
Averiware is a fully integrated cloud ERP software that gives you full business control over your business activities, including warehouse management, inventory management, and order management. Built in the cloud and customized for your needs, Averiware helps companies improve customer satisfaction, reduce order times, and control costs across the entire business operations.