QuickBooks, in multi-user mode, allows multiple people to access and work on the same company file simultaneously. However, sometimes this feature can fail to function properly, causing disruptions in workflow. Network setup errors, incorrect folder permissions, firewall interruption or problems with the QuickBooks Database Server Manager can trigger this issue. Understanding the possible causes and troubleshooting steps for QuickBooks multi-user mode not working can help you resolve the issue quickly and ensure uninterrupted access to your company files across multiple computers. Let's discuss it in detail.

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Reasons For Multi-user Mode Issues

Here are a few possible reasons why QuickBooks multi-user mode may fail:

  1. The hosting settings might be incorrectly set up.
  2. The firewall or antivirus could be blocking communication between workstations and may lead to QuickBooks error H202.
  3. QuickBooks may not be installed on the server machine.
  4. The company file on the database server cannot be accessed.
  5. Windows file permissions may not be configured correctly.

Solutions For Fixing Multi-user Mode Issues

After understanding the possible reasons for multi-user mode issues, you can learn the solutions to fix them. Below, we have mentioned some quick ways to get rid of this error.

Solution 1: Check folder permissions

  1. Open the Windows Start menu and go to File Explorer.
  2. Right-click the folder with the company file and choose "Properties."
  3. Under the "Security" tab, click "Advanced."
  4. Select QBDataServiceUserXX, then click "Edit."
  5. Make sure the following options are set to "Allowed".
  6. Traverse Folder/Execute File
  7. List Folder/Read Data
  8. Read Extended Attributes
  9. Create Files/Write Data
  10. Create Folders/Append Data
  11. Write Attributes
  12. Read Permissions

If permissions aren’t correct:

  1. Right-click the folder with the company file. Then select "Properties."
  2. Under the "Security" tab, click "Edit."
  3. Select QBDataServiceUserXX.
  4. Choose "Full Control."
  5. Click "Allow."
  6. Finally, click "Apply" and "OK."

Solution 2: Configure Windows access permissions to share company files

Make sure QuickBooks has the proper access to avoid problems when using company files over a network.

For Windows 10:

  1. Open the Start menu and go to File Explorer.
  2. Find the folder with your company files, right-click it, and select Properties.
  3. Navigate to the Sharing tab and then click on Share Add.
  4. Choose the right QBDataServiceUserXX for your QuickBooks version.
  5. Set the permission level to Full Control for both users, then click Share.

Note: Make sure that the QuickBooks Database Server Manager is installed on your computer. This enables your company files to be accessible from other computers on the network.. Also, don't forget to configure your firewall settings as it can interrupt the file access in multi user mode.

Solution 3: Enable hosting on your server computer

  1. Go to the File menu.
  2. Hover over Utilities.
  3. Select Host Multi-User Access.
  4. Then click Yes to confirm.

Conclusion

We hope that by learning the root causes of QuickBooks multi user mode not working issue and following the given troubleshooting steps, you have successfully resolved the error.

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