You would remember the times when you would dial into customer support and listen to music or default voice recordings for at least 10 to 15 minutes before someone addressed your call. Not only was this frustrating for you, but it also proved to be a big problem for businesses trying to improve customer experience.
The research is clear on one thing: customers no longer base their loyalty on price or product quality alone. The buying and post-purchase experience they have plays an equally important role. Additionally, with the rise in technology, cross-device shopping has seen a boom, which has made it challenging for businesses to provide seamless and consistent customer support.
Fortunately, chatbots have solved this issue in a huge way. Since chatbots can be enabled on any device, they address customer concerns in real-time without delays. There is no doubt that chatbots can be hugely beneficial to almost any kind of business; however, there are certain industries that are likely to be revolutionized by the capabilities of chatbot technology.
Below are three industries we strongly believe can benefit immensely from chatbots:
1. IT Helpdesks
Chatbots improve overall IT Service Management (ITSM) efficiency and productivity by handling routine issues much faster. Automation is a key business priority among IT leaders today and chatbots are a next-gen automation tool that can help them achieve more with less. Chatbots deflect trivial tickets being sent to human agents. When chatbots are used for IT support, virtual agents that are available 24/7 interact with the users through a conversational UI to solve queries faster. Chatbots are programmed to learn from past encounters and they continuously evolve.
Rattle Tech’s IT helpdesk chatbot, a new member of the IT support team, helps people with support requests and quick resolutions. It instantly performs the most common or cumbersome tasks with quicker turnaround time and ease. Our IT helpdesk bot frees up time so your critical resources can stay focused on work that adds value, rather than answering repetitive questions. It increases employee engagement and productivity as useful information is just a chat away.
2. Educational Institutes
Chatbots are changing the way things work in educational institutes, right from giving potential students information about the college, helping people learn new languages, getting student feedback, professor assessments, essay scorings, helping students get acquainted with the culture of the school, and administrative formalities. Rattle Tech has created a chatbot to help new students navigate the transition process easily.
3. Healthcare Industries
Healthcare institutions can benefit immensely from chatbot technology. From booking appointments to sending medical information or refilling a prescription, chatbots offer a host of uses to healthcare providers. One way in which they prove to be really beneficial is by providing medical assistance to patients round the clock. Chatbots can help patients to remember to take their medicine as well as monitor their health status.
For patients, one of the main advantages of chatbots is their ability to help them book an appointment with a medical professional based on their ailment. Visiting the website of a multispecialty hospital can be daunting, and sifting through several specialties and hundreds of doctors can be confusing. A chatbot simplifies this process by asking the patient a set of questions which helps them determine which doctor and department would be the right fit. Patients no longer have to rely on phone calls or long waits to meet with doctors. A quick and easy interaction with a chatbot helps them get the assistance they need in real time.
With the Rattle Tech team and your team working together, you can develop enterprise-level bots that let you maintain control over processes.