Users can not use various features and services in QuickBooks when their QuickBooks Desktop subscription has lapsed. Due to this error, you may be unable to use payroll features, online backup, and the latest updates. Connectivity issues, outdated QuickBooks versions, and incorrect billing details can trigger this error. In this guide, we will explain how you can fix the subscription has lapsed error in QuickBooks.

Reasons Why Subscription Has Lapsed in QuickBooks

Below is a list of reasons that can trigger a QuickBooks subscription lapsed error.

  • Using an outdated QuickBooks version may trigger the subscription lapsed error.
  • An incomplete or corrupt installation of QuickBooks can cause this error and may also lead to QuickBooks error code 30159.
  • Incorrect or un-updated billing details can trigger this issue in your system.

Solutions to Fix Subscription Lapsed Error in QuickBooks

After identifying the root causes of this issue, we can now move to the solutions. Precisely follow the below solutions to get rid of this issue.

Solution 1: Update Billing Information

To fix the subscription lapse issue, you need to update your billing details. Follow these steps:

  • Sign in to the Customer Account Management Portal (CAMPs) with your admin credentials.
  • Find and select QuickBooks Desktop from your list of products and services.
  • Click on Details.
  • This will be present next to your QuickBooks product.
  • Select Edit next to your Payment Method.
  • Update your payment information.
  • Make sure to enter the correct details.
  • Click Save and Close.
  • Save the changes.
  • Open QuickBooks Desktop.
  • Go to the Help menu.
  • Hover over Manage My License.
  • Click Sync License Data Online.
  • If you still get the subscription lapsed error, proceed to the next solution.

Solution 2: Use the Diagnostic Tool from the Tool Hub

Follow these steps to use the QuickBooks Diagnostic Tool from the Tool Hub:

Step 1: Download the QuickBooks Tool Hub

  • Close QuickBooks.
  • Download the latest version (1.6.0.5) of the QuickBooks Tool Hub and save the file in a location you can easily access, such as your Downloads folder or desktop.
  • If you've used Tool Hub before, check the version by going to the Home tab; the version number is at the bottom.
  • Open the downloaded file (QuickBooksToolHub.exe).
  • Follow the on-screen instructions.
  • Agree to the terms and conditions.
  • After installation, double-click the Tool Hub icon.
  • Open it.
  • If you are unable to locate the icon, locate QuickBooks Tool Hub on Windows and choose the application.

Step 2: Run the QuickBooks Diagnostic Tool

  • Go to the QuickBooks Tool Hub.
  • Move to Installation Issues.
  • Select QuickBooks Install Diagnostic Tool to repair any necessary Windows files.
  • Click OK when the diagnostic tool finishes.
  • Start QuickBooks Desktop.
  • Open your data file.

Conclusion

We hope that by following this guide correctly, you will be able to resolve the subscription has lapsed error in QuickBooks.